A considered first response. Even between consultations.
A new enquiry should have a clear next step. This example shows how an AI receptionist can explain a practice’s services and capture the purpose of a call while the legal team is with a client.
Alderbridge Legal is a fictional business created for this example.An everyday moment
at Alderbridge Legal.
Initial enquiries and consultation requestsAt the fictional Alderbridge Legal, a business owner calls to ask about reviewing a contract. Morgan can explain the practice’s listed services and the consultation-request process. The legal team still decides whether it can take the matter.
How the call could unfold.
Understand the broad enquiry
Morgan asks which published service the caller is interested in. A detailed case history and confidential documents belong with the legal team.
Share the practice’s process
The receptionist explains office hours and how to request a phone or video consultation. Fees and availability are left for the team to confirm.
Leave the decision with the team
The call can illustrate a message or a preferred consultation time. It cannot open a matter, complete a conflict check, or promise representation.
A moment in the conversation.
Illustrative exchange“Does your team help with business contracts?”
“Business contracts are one of Alderbridge Legal’s example services. The team would need to review your enquiry before confirming they can help. Would you like to hear the consultation-request process?”
What makes it your business.
Prepare the information your receptionist should use before you connect a live number.
- The services your practice offers
- Your initial-enquiry process and office hours
- Approved consultation information
- A team number for a human handoff
The receptionist provides administrative information. It does not give legal advice, assess a case, calculate deadlines, or establish a lawyer-client relationship.
Read the setup guideGive your next caller
a thoughtful first response.
One AI concierge service, configured around your business.